1. Introduction

Welcome to MedSurgery (“we”, “us”, “our”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [med-surgery.webflow.io] (the “Site”) and when you engage with our healthcare and medical-treatment services.

2. Information We Collect
We may collect the following types of information:

• Personal Information you provide: When you fill out contact or appointment forms (such as for consultation, treatment packages or inquiries), you may provide us with your name, email address, phone number, country of residence, medical inquiry details, emergency contact information, and other health-related information relevant to your consultation.
• Usage Information: We collect information about how you use the Site; for example, your IP address, browser type, operating system, the pages you view, the time and date of your visit, and other analytics data.
• Cookies and Tracking Technologies: We may use cookies, web beacons, and similar technologies to track the use of our Site, and to gather certain information automatically.

3. Use of Your Information
We use the information we collect for various purposes, including:

• To provide, operate and maintain our services (e.g., help you book treatments or make appointments).
• To respond to your requests, inquiries or feedback.
• To send you administrative information (e.g., confirmations, invoices, notices).
• To improve our website, services and user experience.
• To monitor and analyze usage and trends so that we can grow and improve our services.
• To detect, prevent and address technical issues and security matters.

4. Disclosure of Your Information
We may disclose your personal information:

• To our staff, medical consultants and/or service providers who need access to that information in order to perform their work (for example, helping you with treatment packages).
• When required by law or in response to valid legal process.
• If we believe disclosure is necessary or appropriate to protect the rights, property or safety of MedSurgery, our users or others.
• In connection with a merger, acquisition or sale of all or a portion of our assets (you will be notified via email or a prominent notice on our website if this happens and we will tell you your choices).

5. Data Security
We take reasonable steps to protect your information from unauthorized access, use, alteration or destruction. However, no internet or email transmission is ever 100% secure, so we cannot guarantee absolute security. You are responsible for keeping your login credentials safe and secure.

6. International Transfers
Because we serve international clients (“Patients from Across the World”), your information may be transferred to, stored and processed in jurisdictions outside your own. By using our services, you consent to such transfers.

7. Retention of Data
We will retain your personal information for as long as it is necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. After which we will delete or anonymize your data.

8. Your Rights
Depending on your jurisdiction, you may have rights in relation to your personal information, including the right to:

• Request access to, correction or deletion of your personal data.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.
  If you wish to exercise any of these rights, please contact us using the contact information below.

9. Cookies and Similar Technologies
We use cookies and similar tracking technologies to track activity on our Site and store certain information. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. Some parts of the Site may not work properly if you disable cookies.

10. Links to Other Sites
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to read their privacy policies.

11. Children’s Privacy
Our services are not directed to children under the age of 16. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us so that we can delete that information.

12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on the Site and updating the “Effective Date” shown above. You are advised to review this Privacy Policy periodically for any changes.

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